Privacy policy

VRNETIO OU, Estonian company, with registered office Uue Maailma tn 21-24 Tallinn Harjumaa 10131, registered in Estonia (collectively the "Company," “we,” “us” and “our”), respects the privacy rights of our users and is committed to protecting the information collected through its products, services, and websites accessed through internet-capable hardware platforms including personal computers, mobile computers, or mobile devices, or software platforms including third-party hosts (collectively the "Online Services"). We have adopted this privacy policy to explain how we collect, store, disclose, transfer, protect, and otherwise use the information collected in connection with our Online Services (the "Privacy Policy").PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY. BY REGISTERING FOR OR USING OUR ONLINE SERVICES, YOU AGREE THAT (i) WE MAY TRANSFER, PROCESS, AND STORE YOUR ACCOUNT INFORMATION IN THE ESTONIA AND OTHER COUNTRIES THAT MAY HAVE DIFFERENT PRIVACY PROTECTIONS THAN YOUR COUNTRY; (ii) WE MAY PROCESS YOUR DATA IN ACCORDANCE WITH THE FOLLOWING PRIVACY POLICY; (iii) YOU ARE BOUND BY OUR PRIVACY POLICY; AND (iv) YOU WILL ABIDE BY OUR TERMS OF USE, AND ANY OTHER POLICIES THAT MAY APPLY. THIS PRIVACY POLICY SUPPLEMENTS THE PRIVACY DISCLOSURES PROVIDED TO YOU WITH YOUR SOFTWARE PRODUCT. 
  1. WHO THIS PRIVACY POLICY APPLIES TO
This Privacy Policy applies to all Online Services users. All Online Services are being offered in the Estonia by the Company, other than those, which offered by our partners, as specified in this Privacy Policy. For Online Services offered by VRNETIO used by residents of the European Union, the VRNETIO OU, is the data controller responsible for your personal information. 
  1. WHAT DOES THIS PRIVACY POLICY APPLY TO?
 This Privacy Policy applies to the Company's Online Services, websites, mobile applications, and other services that link to it or display it. In addition, the Company may also own several other domain names that relate to its labels, feature its products, or point to its websites, and we may from time to time add new sites and services.Please note that this Privacy Policy applies only to information submitted and collected online through the Online Services. addition, this Privacy Policy does not apply to websites or services maintained by other companies or organizations (such as those who promote the Company's products and services or sell related items) and the Company cannot and does not guarantee the security of any personal information disclosed to those third parties. In addition, please note that we may hire vendors (agents or contractors) to collect personal information on our behalf and in such cases such vendors will be instructed to comply with this Privacy Policy. These vendors may not use your personal information for their own marketing purposes.We also use third parties for various services related to the Online Services, including customer support, technical support and email fulfillment. When you sign up to receive a newsletter, we may share your personal information as necessary for third parties to provide services on our behalf. These third parties are not permitted to use such information for their own marketing purposes.We reserve the right to make changes to this Privacy Policy. Please check back from time to time to ensure that you are aware of these changes. If we make a material change to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page. If necessary we will give you additional choices regarding such change in these notices. As far as permitted by applicable law, your continued use of the Online Services will signify your acceptance of these changes.You may choose to voluntarily provide us with various personal information and non-personal information through your use of the Online Services. We also may use "cookies" and similar technologies to collect certain other information from you in connection with your use of the Online Services, such as the pages you visit and the features you use. Our cookies are linked to personal information. For more information, please consult the section on cookies. 
  1. WHAT PERSONAL AND OTHER INFORMATION DOES THE COMPANY COLLECT?
 Personal information is information that identifies you and that may be used to contact you online or offline. The Company collects personal information from you on a voluntary basis. When you submit personal information to the Company, it will usually take the form of:
  • Registration for Online Services, websites and products;
  • Subscribing to newsletters, alerts or beta version of our products;
  • Purchasing a product or services through our online stores;
  • Using "tell a friend” or other E-Card features;
  • Requesting technical support;
  • Requesting Online Service account creation via e-mail.
  • Participating in polls, surveys, and questionnaires;
  • Otherwise through use of our software, including personal computer products, and through the use of our online products or Online Services where personal information is required for use and/or participation.
  •  The types of information collected in connection with the activities listed above will vary depending on the activity. The information we collect may include personal information such as your first and/or last name, e-mail address, phone number, mailing address, geolocation, organization legal name or payment information. In addition, we may collect your age, date of birth, zip code, hardware configuration, survey data, IP address, browser, device and the systems you have used, time of the user’s access to website or Company’s software, how fast such software worked. We may combine the information with your personal information and across other computers or devices that you may use. 
    1. SPECIAL NOTES ABOUT CERTAIN INFORMATION THE COMPANY COLLECTS
     E-mail Correspondence: We may provide e-mail addresses or forms to which visitors can send us questions or comments, or which visitors can use to request customer support. In the process of receiving and responding to such requests, we may collect personal information about you, such as your e-mail address or any other personal data contained in the body of your e-mail message. By allowing you to send us these requests, we are not attempting to solicit personal information from you. We only use the information for the purpose of responding to your questions and/or comments or to provide customer support. In most cases, your message is deleted immediately after we've resolved your inquiry; however, in some instances, copies of your requests may be kept on file for our records, for quality control purposes, or to provide ongoing support services you have requested. If we have actual knowledge that the person with whom we're communicating is a child under the age of thirteen, we delete the child's e-mail address and message immediately after responding.In addition to responding to your email correspondence and sending you information you have requested via our email lists, we send activation emails and other transactional emails to your e-mail address as necessary. You may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. 
    1. WHAT HAPPENS IF I REFUSE TO PROVIDE MY PERSONAL INFORMATION?
     Your refusal to submit personal information may limit your ability to use VRNETIO OU services, which requires provision of personal information.  
    1. DO YOUR ONLINE SERVICES USE COOKIES, TRACK IP ADDRESSES, OR USE OTHER PASSIVE MEANS TO COLLECT INFORMATION?
     The Company uses cookies and similar tracking devices for certain Online Services to collect information. If you choose to provide us with personal information, it may be linked to the information collected by this technologies. Our system may not respond to Do Not Track requests or headers from some or all browsers.
  • Cookies: A "cookie" is a small bit of record-keeping information that websites often store on a user's computer. Our cookies are typically used to quickly identify a user's computer, browser, or device and to "remember" things about prior visits (such as the user's use of various features on the service). You can disable cookies or set your browser to alert you when cookies are being sent to your computer; however, disabling cookies may affect your ability to use certain Online Services. On your mobile device, you may adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
  • Flash Cookies: We may also use flash cookies, also known as "shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. You can clear Flash cookies already on your device by setting the Flash local storage setting to zero. You may also prevent Flash cookies from being placed by adjusting your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
  • Internet Log Files: The Company may also keep track of IP addresses used to access its Online Services for various reasons. An IP address is a number that is used by a networked device and will identify your point of connection to the internet. Depending on your network configuration, it may also identify your computer, or other device. A MAC address or other device ID identifies one specific piece of hardware. These log files are tied to your personal information in certain circumstances, such as if you have linked your social net user account to Online Service accounts offered by the Company.
  • Analytic Metrics Tools and Other Technologies: Other information that may be passively collected by the Company includes log files that record information about your hardware, product use, service use, or website use, including website navigation and videotape of session, screenshots and clicks in application. We also use these log file entries for our internal marketing, service design, technical support, and demographic studies, so we can constantly improve the Online Services we provide you.
  • Advertising Service Providers: The Company works with various third-party advertising agents, such as data exchanges, traffic management service providers and marketing analytics service providers (“Advertising Service Providers”). Such Online services may use cookies, web beacons, and similar technologies to collect information. The information such Advertising Service Providers may collect, or we may share with them, includes your device type, IP address, MAC address or other device ID, browser type, language, operating system and generalized geographic location; the types of pages, content and ads you, or others who are using your device, visited or viewed and the frequency of your visit/viewing; and information regarding your use of or activities in connection with a website or Online Service (e.g., time spent using a mobile application). This information may be collected or shared when you use an Online Service, click on a webpage or launch one of our mobile applications that you have installed, and may be used: (1) to measure and analyze advertising effectiveness and/or traffic in our Online Services and determine the popularity of certain content; and (2) to monitor and analyze the usage of our Online Services, so that we can continually enhance and improve them.
  • Third-party Advertisers: The Company works with various third-party advertising agents that use cookies, web beacons, and similar technologies to collect information. Please click on the links below to learn more about these vendors, their privacy policies, and the ability to opt out of their tracking programs. We do not have access to or control of the third-party tracking technologies, and we encourage you to review their privacy policies before disclosing information to such parties. Please note that the inclusion of a vendor in the list below does not mean that the Company is currently using their services or that it is currently conducting any campaigns that use such technologies. We do not have access to or control of the third-party tracking technologies, and we encourage you to review their privacy policies before disclosing information to such parties. We can work with Facebook, Google, Yandex, UXCam, Inapptics, Drift, Rollbar, Apple, Unity, Microsoft, Oculus, Steam.
  • Additional information about individual opt-out programs is available on the World Privacy Forum website at http://www.worldprivacyforum.org/. In addition to visiting the websites of each of the vendors listed above, you may opt out of certain targeted advertising by multiple third-party advertising networks at one time if they belong to the Network Advertising Initiative or the Digital Advertising Alliance. Visit the Network Advertising Initiative's website at http://www.networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance’s website at http://www.aboutads.info/ to select the applicable networks. For visitors from the European Union, visit Your Online Choices at http://www.youronlinechoices.eu/. On your mobile device, you may adjust your privacy and advertising settings to control whether you want to receive targeted advertising. 
    1. WHO IS COLLECTING MY INFORMATION AND HOW WILL IT BE USED?
     When you submit information to the Company via our Online Services, or information is collected as described in this Privacy Policy, that information is received by the Company. The Company uses this information to send you promotional materials, to provide you with access to our services, to fulfill product orders, to fulfill "tell a friend" requests, and to respond to questions or technical problems. We also use your personal and other information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.Some of our Online Services offer SNS features and Widgets, such as the Facebook "Share" button or the Share This button. These third-party SNS features may set a cookie to enable the Feature to function properly and may collect information about you when you use them, such as your IP address and which page you are visiting on our site. SNS features and Widgets are either hosted by a third party or hosted directly by our Online Services. Your interactions with these Features are governed by the privacy policy of the company providing the Feature. Please review each company's governing policies before using their services.From time to time, the Company may employ vendors to perform services on the Company's behalf. These vendors provide internal support to the Company by operating some of the services we provide you such as email services. Although these vendors, not the Company, may collect, use, or maintain the information in connection with the Online Services, the Company still requires that they adhere to the Company's stated privacy policies and that they not share your personal information with third parties or use the information for their own marketing purposes. In addition, employees of the Company also have access to your personal data during the performance of their duties (for example, employees of the development department have access to technical and statistical data, marketers to analytical data, etc.). Our employees are bounded by this Privacy Policy and can’t use your personal data for their own purposes or for the purposes of other third parties not affiliated with the Сompany. 
    1. WITH WHOM DOES THE COMPANY SHARE MY INFORMATION?
     The Company may also share your personal information with third parties as described in this Privacy Policy. The Company may share your personal information to fulfill a request you have made, such as signing up for an email list or requesting customer support. In addition, we may share aggregate and other information regarding Online Service usage statistics and user demographics with third parties.We may share your personal and other information with third parties in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability, including as required by law enforcement or other government officials. We also may share your personal and other information with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, investigate, or enforce our policies, terms, and conditions, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on the Company. In addition, your personal and other information may be disclosed to a potential or actual successor or assign in connection with a proposed or consummated merger, acquisition, reorganization, bankruptcy, or other similar event involving all or a portion of the Company, the Company's customer information may be transferred to our successor or assign. 
    1. WHEN THE COMPANY WILL ASK TO PROCESS YOUR INFORMATION
     We may ask you for consent to collect or use your personal information for specific purposes, such as when we want to inform you by email about special offers. We also process your information in order to fulfil your requests, such as to complete transactions with you. We may also process your information in accordance with our policies or when required by law. We also process your information in accordance with law to support the interests of our business, operations, and services, such as to ensure the proper function, security, or integrity of our services. 
    1. HOW YOU CAN UNSUBSCRIBE FROM MAILINGS, CANCEL YOUR ACCOUNT, OR REVIEW AND CORRECT YOUR DATA
     If you are a member of an Online Service, you may use that service's account and privacy settings to personalize the collection, use and/or display of your data via that service.If you do not want to receive certain communications such as newsletters or promotional offers, you may decline consent at the time your personal information is collected or later opt-out by using the methods listed below.If for any reason you wish to unsubscribe to VRNETIO OU mailing lists please log in to manage your account. To delete your VRNETIO OU account, please email contact@vrnet.io from the same email account you used to contact VRNETIO OU, include your phone number and include “Delete Account” in the subject field.In addition to the above methods, you may be entitled to request to delete, restrict, correct, or receive a copy of the personal information collected about you. To the extent these rights apply in your country, they may be limited in some situations, for example where we are under a legal requirement to keep certain information. Should you wish to make a request, you may send an e-mail to contact@vrnet.io. Please indicate your country of residence in your correspondence.Data Retention: We will retain your information as long as your account is active, as needed to provide you services, or to administer our services. If you wish to cancel your account or request that we no longer use your personal information to provide you services, contact us via e-mail contact@vrnet.io. If your account is inactive, we will maintain your account for the length of time for which we reasonably expect you to reengage with our services. After such period, we will delete personal information, including your email address and log-in credentials, and you may no longer be able to access your account. We will notify you before we delete your account information so that you have the opportunity to keep your account active. We may still retain some of your information in our files for a reasonable period of time to resolve disputes, enforce our user agreement, administer our services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Online Services, after which we will take steps to delete or archive it.In all cases for all Online Services, we will respond to your request for access to update, delete, or correct inaccuracies to your personal information within 30 days. 
    1. WHAT IS YOUR POLICY REGARDING LINKS TO OTHER SITES?
     You should be aware that while you are on our websites you could be directed to other sites that are beyond our control. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that third party. Because we cannot guarantee that the privacy policies of these websites meet our high standards, we recommend reading the privacy policy of the website you link to before you submit any of your personal information. 
    1. DO YOU COLLECT PERSONAL INFORMATION FROM CHILDREN?
     The Company does not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). If we become aware that a child has submitted information to the Company, we delete this information immediately. We encourage parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet. 
    1. WHAT SAFEGUARDS ARE USED TO PROTECT MY PERSONAL INFORMATION?
     To protect your personal information, the Company follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal information collected by the Company is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, the Company maintains information collected online behind a firewall-protected server. However, no system can be 100% secure and human errors occur, so there is the possibility that there could be unauthorized access to your information. By using our services, you assume this risk. 
    1. TRANSFER OF YOUR INFORMATION TO Estonia AND OTHER COUNTRIES
     Information collected or received by the Company in connection with the Online Services is collected in, processed in, or transferred to the Estonia and other countries that may not have equivalent data protection laws to the country where you reside. While your information is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities pursuant to the laws of those jurisdictions. If you are a consumer residing in the European Union, the Company relies on Standard Contractual Clauses and/or consent of the individual to transfer personal information from the European Economic Area (EEA) to non-EEA countries. By using our services, you expressly consent to such collection, transfer, and processing. Backup data and administrative data may also be stored on media or servers located in the Estonia and other countries. 
    1. HOW DO I ASK A QUESTION OR FILE A COMPLAINT?
     For all questions or complaints about this Privacy Policy, contact our us via email at contact@vrnet.io; If you are a VRNETIO OU Online Services user located in the European Union, please indicate that in your email, letter, or phone call; you may also have the right to complain to an EU data protection authority.
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